Terms of Service

Subb is operated by Subb Specialty Portal, a sole establishment licensed by the Dubai Department of Economy and Tourism (DET) under licence FF6539 (No. 1633552). Registered business address: Nad Al Hammar, Dubai, UAE.

In these terms, “Subb”, “we” and “us” mean Subb Specialty Portal. “You” means the person using Subb.

Contact: hello@subb.ae or WhatsApp 0502239240.

Subb is a marketplace. We connect customers with independent specialty coffee businesses (“cafés”) that provide coffee catering for events in the UAE.

When you book, your contract is with Subb Specialty Portal, as merchant of record. You pay Subb Specialty Portal, and Subb Specialty Portal is responsible to you for the booking. The café carries out the service as Subb's service provider, and Subb pays the café its share after the event.

We review every café before it appears on Subb. Cafés are independent businesses, not Subb employees.

You can sign in with Apple, with Google, or with a one-time code or sign-in link sent to your email. Keep that email secure: anyone who can read it can reach your bookings. If you sign in with Apple and choose to hide your email, we use the private address Apple gives us, and Apple forwards our emails to you.

You can delete your account at any time from Account in the app. If a booking or payment on your account is still in progress, you can ask us to delete the account automatically once that has finished. The Privacy Policy explains what is deleted and what we must keep.

You can also book without an account. When you do, you give us your name, UAE mobile number and email address, and we email you a link to that booking.

Anyone who has a booking link can view that booking, cancel it or pay for it. Keep your links private. You can turn off a booking's links and get a new one from its booking page.

Bookings made without an account do not appear in an account you sign in to later. To delete the details of those bookings, choose Delete my details; we confirm it with a code sent to your email.

The price on a café's page is the price you pay. Everything you will pay, including any delivery fee for your emirate and any service fee, is shown before you pay. Nothing is added afterwards.

Give accurate event details: date, time, address, number of guests and access instructions. If the café cannot serve you because the details were wrong or incomplete, the cancellation terms apply as if you had cancelled.

We tell you by email, and in the app if you are signed in, when your booking is confirmed.

You pay by card on Stripe's secure payment page. Subb never sees or stores your card number. Prices are in UAE dirhams (AED).

When you pay, the amount is held on your card. It is charged only when the café confirms your booking.

If the café does not confirm in time, the hold is released and nothing is taken from your card. Your bank decides how quickly the released amount shows as available again.

Some bookings are confirmed straight away. For those, the amount is charged when you pay.

Subb is not VAT registered. No VAT is charged.

Times are measured to the start of your event, in UAE time.

• Before the café confirms: you can cancel at any time. If the amount is still held, the hold is released and you are not charged. If it was charged, you get a full refund.
• After the café confirms, more than 24 hours before the start: full refund (100%).
• After the café confirms, 24 hours or less before the start: 50% refund.
• Once the event has started, it can no longer be cancelled in the app. If something went wrong, contact us (see Complaints).
• You can also cancel from your booking link, on the same terms. Once the event has started, the link can no longer cancel it.

Rescheduling: you can move a confirmed booking once, free of charge, if you ask at least 24 hours before the original start and the café has not blocked the new date. No money moves.

If the café cancels, declines or does not confirm, you get a full refund, or the hold is released, whatever the timing.

We may give a full refund at our discretion when an event cannot go ahead for reasons outside anyone's control.

Refunds go back to the card you paid with. How long they take depends on your bank, usually 5 to 10 working days.

Each café sets its own prices, packages, service areas and delivery fees, and is responsible for food safety, its staff, its equipment and any permits its work needs.

We may remove a café that repeatedly cancels, does not turn up, or falls short of the standard customers are entitled to expect.

Do not use Subb for anything unlawful, to interfere with how it works, or to pretend to be someone else.

Arranging the same service outside Subb with a café you found on Subb undermines the service both sides rely on. We may close accounts, on either side, that do this repeatedly.

We run Subb with reasonable care, but we cannot promise it will always be available or free of errors.

Our liability to you for a booking is limited to the amount you paid for that booking. Nothing in these terms limits any liability that UAE law does not allow to be limited.

Email hello@subb.ae or WhatsApp 0502239240 with your booking reference. We reply within 2 working days. Where a booking went wrong, we work with you and the café to put it right, including a refund where that is the fair outcome.

We may update these terms. The version that applies to a booking is the one published when you made it. We will tell you by email about material changes.

These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute arising from them.

These terms are published in Arabic and English. If the two versions conflict, the Arabic version prevails.